Last Updated: October 5, 2026

Welcome to FutionX Tech Hub. These Terms & Conditions govern your use of our website and the purchase of products from FutionX Tech Hub.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

 

1. About FutionX Tech Hub

FutionX Tech Hub is a technology retail business operating under FutionX and based in Kadawatha, Sri Lanka.

We provide technology products, gadgets, accessories, and related products to customers in Sri Lanka.

 

2. Using Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to our website or systems

• Interfere with the operation or security of the website

• Provide false or misleading information when placing an order

• Use our website to distribute harmful software or malicious content

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

 

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

• Product images may vary slightly from the actual product due to photography, lighting, displays, or manufacturer changes.

• Product specifications may change according to the manufacturer’s revisions.

• Colors may appear differently on different screens.

• Availability may change without prior notice.

If there is a significant difference between the product ordered and the product available, we will contact you before proceeding where reasonably possible.

 

4. Product Availability

All products displayed on the website are subject to availability.

Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout or payment is completed.

If an ordered product becomes unavailable, we may contact you to discuss an appropriate solution.

 

5. Prices

All prices displayed on the website are in Sri Lankan Rupees (Rs.), unless otherwise stated.

Prices may change at any time without prior notice.

The price applicable to an order is the price displayed at the time the order is placed, subject to any obvious pricing errors.

We reserve the right to correct pricing errors and, where necessary, cancel an order affected by an obvious error.

 

6. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily guarantee that the order has been dispatched.

We reserve the right to cancel or refuse an order in situations including:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent activity

• Incomplete or incorrect customer information

• Delivery limitations

• Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been made, any applicable refund will be handled according to the circumstances and applicable payment process.

 

7. Payment

We may provide multiple payment methods, including Cash on Delivery (COD) and other available payment methods displayed during checkout.

For bank transfers or other manual payment methods, an order may remain pending until payment has been verified.

Customers must provide accurate payment information or proof of payment where requested.

We reserve the right to delay processing an order until payment has been successfully confirmed.

 

8. Cash on Delivery

For Cash on Delivery orders:

• Payment must be made when the order is delivered.

• Customers should provide accurate contact and delivery information.

• Customers should be available to receive the order.

• Repeated refusal or failure to accept confirmed orders may result in restrictions on future COD orders.

COD availability may be restricted for certain circumstances, locations, products, or customers.

 

9. Delivery

FutionX Tech Hub does not directly operate its own delivery service.

Orders are handed over to third-party delivery services for transportation to the customer.

Orders are typically delivered within 2–5 working days islandwide, although actual delivery times may vary depending on the delivery service, location, weather, holidays, operational delays, or other circumstances outside our direct control.

Once an order has been handed over to the delivery service, delays caused by the delivery service are outside our direct control.

We will, however, assist customers in communicating with the relevant delivery service where necessary.

 

 

10. Delivery Address and Contact Information

Customers are responsible for providing accurate:

• Name

• Phone number

• Delivery address

• Email address

• Other information required to fulfill the order

FutionX Tech Hub is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if an order needs to be redirected or redelivered due to incorrect information or customer unavailability.

 

11. Checking Warranty

FutionX Tech Hub provides a 3-day checking warranty on applicable products.

Customers are expected to check the product after receiving it and notify us within 3 days of receiving the product if the product is:

• Defective or faulty

• The wrong product

• Missing an included item or accessory

The 3-day period begins from the date the customer receives the product, not the date the order was placed.

Customers should contact us as soon as an issue is discovered.

Where appropriate, we may request photographs, videos, or other information to assess the issue.

 

12. Returns and Replacements

FutionX Tech Hub provides a 7-day return period, subject to our Returns, Replacement & Warranty Policy.

However, product issues covered under our checking warranty must be reported within 3 days of receiving the product.

Returns are not accepted simply because a customer has changed their mind, no longer wants the product, or ordered the wrong product.

Eligible replacement situations may include:

• Defective or faulty products

• Incorrect products being delivered

• Missing included items or accessories

Products may need to be returned to us for inspection before a replacement is approved.

For full details, please refer to our Returns, Replacement & Warranty Policy.

 

 

13. Replacement Policy

Where a claim is approved under our warranty or replacement policy, FutionX Tech Hub will provide a replacement where possible.

We do not offer cash refunds as a standard solution for eligible warranty or replacement claims.

If the exact same product is unavailable, we may discuss an appropriate alternative with the customer.

 

 

14. Product Testing

Customers may open and test products where necessary to determine whether they are functioning correctly.

Normal signs of reasonable testing will not automatically make a product ineligible for a warranty claim.

However, products that have been intentionally damaged, misused, modified, improperly handled, or damaged through circumstances unrelated to a manufacturing or product fault may not qualify for replacement.

 

15. Damage During Delivery

FutionX Tech Hub hands orders over to third-party delivery services.

If a product is physically damaged during transportation, customers should notify us as soon as possible.

We will assist with communicating with the relevant delivery service where necessary.

Responsibility for damage occurring during transportation may rest with the delivery service according to its applicable terms and procedures.

 

16. Customer Responsibilities

Customers are responsible for:

• Providing accurate information

• Checking their order upon receipt

• Following product instructions where applicable

• Using products appropriately

• Reporting eligible issues within the required timeframe

• Keeping order information and payment records where necessary

 

17. Intellectual Property

All content on the FutionX Tech Hub website, including where applicable:

• Logos

• Branding

• Text

• Graphics

• Images

• Website design

• Original content

is owned by or licensed to FutionX Tech Hub/FutionX unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior permission.

Product names, logos, and trademarks belonging to third-party manufacturers remain the property of their respective owners.

 

18. Third-Party Services

Our website may use third-party services, including payment providers, delivery services, communication platforms, hosting providers, analytics services, and other technology providers.

These services may operate under their own terms and conditions and privacy policies.

FutionX Tech Hub is not responsible for the independent policies or practices of third-party service providers.

 

19. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

• Maintenance

• Technical problems

• Hosting issues

• Security incidents

• Updates

• Third-party service interruptions

• Other circumstances beyond our reasonable control

 

20. Limitation of Liability

To the extent permitted by applicable law, FutionX Tech Hub will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

 

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will be posted on this page and the Last Updated date will be updated accordingly.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

 

22. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Sri Lanka.

Any disputes will be handled in accordance with applicable Sri Lankan law.

 

23. Contact Us

If you have questions regarding these Terms & Conditions, an order, or any of our policies, please contact us:

FutionX Tech Hub
Kadawatha, Sri Lanka

WhatsApp: 071 477 0001
Email: techhub@futionx.com