Last Updated: October 5, 2026

At FutionX Tech Hub, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared.

By using the FutionX Tech Hub website, you agree to the practices described in this Privacy Policy.

 

 

1. Information We Collect

When you use our website, place an order, contact us, or interact with our services, we may collect information such as:

Personal Information

• Full name

• Billing and shipping address

• Phone number

• Email address

• Order and purchase information

• Information you provide when contacting us

Order Information

When you place an order, we collect information necessary to process and fulfill your order, including:

• Products ordered

• Order amount

• Payment method

• Delivery information

• Order status

• Order notes or other information you provide

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General website usage information

This information may be collected through cookies, analytics tools, and similar technologies.

 

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Arrange delivery of your purchases

• Communicate with you about your orders

• Provide customer support

• Respond to inquiries and requests

• Process returns, replacements, and warranty claims

• Maintain and improve our website

• Improve our products and services

• Prevent fraud, misuse, and unauthorized activity

• Maintain appropriate business and transaction records

• Comply with applicable legal and regulatory requirements

We may also use information you provide to contact you regarding your order or other services you have requested from us.

 

3. Payment Information

When you make a payment through our website, payment information may be processed by the relevant payment service provider.

FutionX Tech Hub does not intentionally store complete credit or debit card details on its own website servers.

Payment information may be handled directly by the applicable payment provider according to its own privacy and security practices.

For bank transfers or other payment methods where you voluntarily provide payment confirmation or a receipt, we may retain the information necessary to verify and process your payment.

 

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business and provide our services.

These may include:

Delivery Partners

When you place an order, we may provide your name, phone number, delivery address, and relevant order information to our delivery partner so that your order can be delivered.

Payment Providers

Where applicable, information required to process your payment may be shared with the relevant payment service provider.

Technology and Service Providers

We may use third-party services that help us operate our website, process orders, provide communications, maintain security, or analyze website usage.

We only share information reasonably necessary for these purposes.

Legal Requirements

We may disclose information when required to do so by law, legal process, or a lawful request from an appropriate authority.

 

5. WhatsApp and Other Communication Channels

If you choose to contact FutionX Tech Hub through WhatsApp, phone, email, or another communication channel, the information you provide may be used to respond to your inquiry, assist with an order, or provide customer support.

Communications through third-party platforms such as WhatsApp are also subject to the privacy policies and terms of those platforms.

 

6. Cookies

FutionX Tech Hub uses cookies and similar technologies to help the website function properly and provide a better shopping experience.

Cookies may be used to:

• Keep items in your shopping cart

• Maintain your session

• Remember certain preferences

• Support account and checkout functionality

• Understand how visitors use our website

• Improve website performance and functionality

Some cookies may be placed by third-party services used on our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping cart and checkout features.

 

7. Guest Orders and Customer Accounts

You may be able to place an order without creating a customer account.

When placing a guest order, we still collect the information necessary to process and deliver your purchase.

If you create an account, your account information may be stored so that you can access your order history and use account-related features.

You are responsible for keeping your account login information confidential.

 

8. Order and Transaction Records

We may retain information relating to your orders and transactions for legitimate business purposes, including:

• Order fulfillment

• Customer support

• Warranty and replacement claims

• Returns

• Accounting and record keeping

• Fraud prevention

• Legal and regulatory obligations

We retain information only for as long as reasonably necessary for these purposes or as required by applicable law.

 

9. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, alteration, disclosure, or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take appropriate steps to protect your own account and device, including keeping passwords confidential and using secure devices and networks.

 

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

These third parties operate independently from FutionX Tech Hub and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

 

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Ask how your information is being used

• Withdraw consent where processing is based on consent

Some information may need to be retained where we have a legitimate business, legal, accounting, security, or other lawful reason to do so.

To make a privacy-related request, contact us using the details below.

 

12. Children’s Privacy

FutionX Tech Hub does not knowingly collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

 

Contact Us

If you have questions about this Privacy Policy or how FutionX Tech Hub handles your information, you can contact us:

FutionX Tech Hub
Kadawatha, Sri Lanka

Email: techhub@futionx.com
WhatsApp: 071 477 0001