At FutionX Tech Hub, we want you to receive your order in proper working condition. Please read the following policy before making a purchase.

1. 3-Day Checking Warranty

All eligible products come with a 3-day checking warranty from the date you receive the product.

You must notify us within 3 days of receiving your order if you discover a manufacturing defect, fault, or other eligible issue with the product.

The 3-day checking period is provided so you have sufficient time to check and test your product after delivery.

2. Eligible Replacement Claims

A replacement may be requested in the following situations:

• The product is defective or faulty.

• The wrong product was sent.

• An item or accessory that should have been included with the product is missing.

For a claim to be accepted, the issue must be verified by Tech Hub.

3. Opened or Used Products

Products may be opened and tested after receiving them.

However, opened or used products are only eligible for replacement if the product is found to be defective or faulty.

Normal signs of testing are acceptable, but the product should otherwise be kept in like-new condition.

4. What Must Be Returned

If a replacement is approved, the customer must return the product together with everything that was originally provided with it, including:

• Original packaging

• Accessories

• Cables

• Manuals

• Adapters

• Other items included with the product

Missing items or damage caused by the customer may affect the replacement decision and will be handled on a case-by-case basis.

5. Change of Mind

We do not accept returns or replacements simply because a customer has changed their mind, no longer wants the product, or ordered the wrong product.

6. Replacement Instead of Refund

Tech Hub provides product replacements only.

We do not provide monetary refunds for approved warranty or return claims.

If a product is confirmed to be defective and the claim is approved, we will provide a one-to-one replacement with a working product, subject to product availability.

7. Return Delivery Costs

If a replacement claim is approved due to a defective product or an incorrect product being sent, Tech Hub will handle the return delivery costs.

The same replacement process applies to Cash on Delivery (COD) orders.

8. Damage During Delivery

If a product is damaged during delivery, the damage must be reported to us as soon as possible.

Delivery-related damage is the responsibility of the delivery service provider. Tech Hub will assist the customer in communicating with the delivery company and pursuing the relevant claim.

However, Tech Hub is not liable for damage caused during delivery and does not provide a refund or replacement for delivery-related damage outside the delivery company’s claim process.

9. Defect Verification

If you believe your product is defective, please contact us via WhatsApp and provide:

• Order number

• Customer name

• Phone number

• Reason for the claim

• Clear photos and/or videos showing the issue

Our team will review the information provided to determine whether the issue qualifies for a replacement.

An unboxing video is not required.

10. Missing Accessories or Items

If an item or accessory that should have been included with your order is missing, please notify us as soon as you discover the issue.

Send us your order details along with photos or videos where applicable so that we can verify the claim.

11. Product-Specific Warranty

Some products may have warranty periods longer than the standard 3-day checking period.

Products may have different warranty periods depending on the product. The applicable warranty period will be stated on the product page/order.

After the 3-day checking period, eligible defects will be handled according to the specific warranty applicable to that product.

12. Non-Returnable Accessories

The following products are non-returnable:

• Cables

• Adapters

• Cases

However, Tech Hub will test applicable products before handing them over to the delivery service. Where appropriate, a product testing video may be provided to confirm that the product was working before dispatch.

13. Replacement Processing

Once you contact us with your claim, we will review the photos/videos and other information provided.

If the defect is verified and the claim is approved, the product will be processed for one-to-one replacement.

Where applicable, replacement processing may take 3–7 working days.

14. How to Request a Replacement

All return and warranty requests must be made through WhatsApp:

WhatsApp: 071 477 0001

Please provide:

• Order Number

• Name

• Phone Number

• Reason for the claim

• Photos/videos showing the issue

15. Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been dispatched, it cannot be cancelled.

16. Refused or Failed COD Deliveries

All COD orders are confirmed with the customer before dispatch.

If a customer confirms an order and subsequently refuses to accept the package upon delivery, applicable penalties may be imposed.

Customers may also be restricted from using Cash on Delivery for future orders.

17. General Conditions

Tech Hub reserves the right to assess each replacement claim individually. A replacement will only be provided where the issue is covered by this policy or the applicable product warranty.

This policy applies to purchases made through FutionX Tech Hub and may be updated when necessary.